Welcome to Rent A Spa (NI) Ltd! To ensure a smooth and satisfying experience for all our clients, we have outlined our booking, cancellation, and refund policy as follows:

 

 

• Advance Bookings: Customers can book our spa facilities up to six months in advance, allowing you to plan your relaxation and wellness experience well ahead.

• Confirmation: All bookings must be confirmed with full payment at the time of booking to secure your reservation.

 

 

• 72-Hour Cancellation Window: We understand that plans may change unexpectedly. Therefore, we offer a full refund for cancellations made at least 72 hours before the scheduled booking time.

• Late Cancellations: For cancellations made less than 72 hours before the booking, unfortunately, we cannot offer a refund. This policy allows us to maintain availability and ensure fair scheduling for all clients.

 

 

• Full Refunds: Cancellations made at least 72 hours in advance are eligible for a 100% refund. Refunds will be processed to the original payment method within 5-7 business days.

• No Refunds for No-Shows: If you do not attend your booking and fail to cancel within the 72-hour window, we are unable to provide a refund.

 

 

• Rescheduling: We are happy to accommodate any date or time changes for your booking, provided that the request is made at least 72 hours in advance, subject to availability.

 

Thank you for choosing Rent A Spa (NI) Ltd. We look forward to providing you with a memorable and relaxing experience. For any questions or further assistance, please contact our customer service team.